Direct quote from zFrontier for those that have ordered R2 Cool Grey:
NCR80 R2 Cool Gray Unit Update
Sorry for the long wait on the NCR80 R2 Cool Gray units. They have arrived late due to holidays but they are here finally.
However, upon inspecting the units, we found that the final product does not match the color shown in the promotional pictures provided by the supplier - the “cool gray” units are much warmer while the beige units are fine (see picture below).
We immediately reported this issue back to the supplier and pushed them to remake the cool gray units. However, so far there is no solid progress and even if they agreed on remaking the units, it will likely take an extra 2 to 3 months. Therefore, we are notifying you and will be offering the following options:
- Cancel and refund the whole order
- Get a 10USD partial refund per unit, and ship the “cool gray” unit out as is
- Switch to a beige unit
Again, we apologize for the inconvenience, please submit your response with the button below and let us know how to proceed. We will accept responses until Mar.16, 2022.
)“Cool gray” we received and the beige unit side by side
Beige and Cool gray from promotion pictures