I don’t remember the details but I had an issue with my order where several months went by and and I never got a shipping notice. I did end up reaching out to them and they resolve the situation by shipping my order the following day. Unfortunately, when I got my order, it was clear that the oled covers were not new. It looked as though they were scraped with sandpaper. Either way, I didn’t bother contacting them about it since the oled covers were only 4 dollars 